Refund Policy — Red Warden Studios

Effective Date: October 17, 2026 Last Updated: October 17, 2026
Publisher: Red Warden Studios LLC Contact: support@redwardenstudios.com

Please read this Refund Policy carefully before purchasing. By completing a purchase of a Red Warden Studios product, you acknowledge and agree to the terms below. This Policy is incorporated into the End User License Agreement & Terms of Service. A product's Add-on may state a different refund rule for that product only; if it does, the Add-on controls for that product.

1. All Sales of Digital Licenses Are Final

Our software and other digital products are digital products. Your license and license key (where used) are delivered to you electronically and instantly, and the full functional value of the product is available to you the moment your key or download is delivered.

For this reason, all purchases of digital licenses are final and non-refundable, except where a refund is expressly required by applicable law or where the product's Add-on states otherwise.

Purchases through a third-party store. Some products are sold through a third-party store (for example, the Google Play Store). Those purchases are processed by the store and are additionally governed by the store's own refund policy and refund process. To request a refund where one is available, use the store's built-in refund process. The product's Add-on says whether this applies.

2. One-Time Purchases — No Subscription to Cancel

Unless a product's Add-on says it is a subscription, our products are sold as one-time purchases.

There are no recurring charges.
There are no auto-renewals.
Your card is charged once, and never again by us for the same license.

Because there is no recurring billing, there is nothing to "cancel." Your license simply continues to work under the terms of your Agreement.

3. Why We Cannot Offer Refunds on Delivered Keys

A license key, once issued, cannot be "returned." Unlike a physical product, we have no way to retrieve or de-issue software value that has already been delivered and activated. Instant, irreversible delivery is why digital-software purchases are treated as final. We keep our pricing fair and transparent, and we stand behind delivery and activation — see Section 4.

4. We Stand Behind the Product — Delivery & Activation Support

"No refunds" does not mean "no support." If something goes wrong with your purchase, we will make it right. Contact us at support@redwardenstudios.com and we will help if:

You did not receive your license key or download;
Your license key is invalid or will not activate;
You were charged more than once for the same order in error; or
You believe your purchase was the result of unauthorized or fraudulent use of your payment method.

In these situations we will investigate and, as appropriate, re-issue a working license key, correct a duplicate charge, or otherwise resolve the problem. Our goal is that every paying customer ends up with a working product.

5. System Requirements Are Your Responsibility

Please confirm that your device meets the product's stated system requirements, and that you are able and willing to supply anything the product requires to operate (such as your own third-party API keys, where the Add-on says so). Incompatibility that could have been determined from the published requirements before purchase is not grounds for a refund.

6. Chargebacks

If you experience a problem, please contact us first — we can almost always resolve it faster than a payment dispute. Initiating a chargeback on a license key that was successfully delivered and activated, rather than contacting us to resolve the issue, is a breach of your Agreement and may result in termination of your license and forfeiture of future support.

7. Consumers in the EU / UK

Where you are a consumer in a jurisdiction that provides a statutory "cooling-off" or withdrawal right for online purchases (such as the EU or UK), please note that this right generally does not apply to digital content that is supplied immediately with your consent. By purchasing a digital product and accepting immediate delivery of your license key or download, you expressly request immediate performance and acknowledge that you thereby lose any statutory right of withdrawal to the extent permitted by applicable law. This Policy does not limit any refund right that cannot be waived under the mandatory law that applies to you.

8. Physical Goods and Digital Design Files

Refunds, returns, replacements, shipping problems, and damaged or defective items for physical goods (such as printed parts), and the rules for digital design files (such as STL files), are set out in the Foundry Add-on. Until the Foundry Add-on is published, contact support@redwardenstudios.com before purchasing.

9. Open-Source and Free Products

A product released free of charge, or under an open-source license, has no purchase to refund. Nothing in this Policy limits rights granted by an open-source license.

10. Changes to This Policy

We may update this Refund Policy from time to time. The version in effect at the time of your purchase governs that purchase. Material changes will be reflected by an updated "Last Updated" date above.

11. Contact Us

Questions about a purchase or this Policy?

Red Warden Studios LLC, United States, support@redwardenstudios.com